Help 2017-04-10T16:07:31+00:00

Video Tutorials

Getting Started

User Manual

   You can read our full User Manual here.

Frequently Asked Questions

I’ve installed FormPony: how do I create a form? 2017-04-07T11:14:54+00:00

If Microsoft Word didn’t open when FormPony finished, go to your desktop and you should find a Word document called “FormPony – Getting Started”.  Double-click on this to open it, and follow the instructions to connect your Word Add-in to your online account.

When I open a Form in Word, FormPony claims it is unregistered, even though I have already done so. 2017-03-28T14:33:17+00:00

This could be because you have more than one version of Word on your computer, and are opening the document in a different version of Word to the one which you registered with.

License keys are valid per User, Computer and Version of Word.

If you only have one version of Word but you are still having this problem, you can Re-Register by going to My Account, then clicking Clear on the Key for your computer and Generate a new one, then entering that Key into the Registration box in Word.

How do I line up titles with tall fields? 2017-03-28T14:33:31+00:00

The problem is that when you add a field, the text next to it is aligned to the bottom of the field, like this:

when you really want this:

There are a few ways to do this.  One way is to raise the position of the text. Select the text (here it is “Your address”) then click on the icon in the bottom right of the Font section of Word’s Home Ribbon Tab.

Go to the Advanced tab and change the Position to Raised, entering a suitable number in the By: box.

The second way is to add a Word Table and put the field in a separate column to the title.

I’ve added a Javascript condition, but the field still shows all the time. 2017-03-28T14:32:40+00:00

Check your if statements to ensure you have == where required.

For example:

if (condition = true) {
    result = true;

should be

if (condition == true) {
    result = true;

What is the difference between Public, Private and Restricted in Configure Forms? 2017-03-24T11:34:49+00:00

You have three Form libraries: Public Forms, Private Forms and Restricted Forms.

Each form can appear in all three, or only one or two.

  • Forms that appear in Public Forms can be filled in by anyone who finds your Form System.
  • Forms that appear in Private Forms can only be filled in by people logged in to your Forms System using a username and password.
  • Forms that appear in Restricted Forms can only be filled in by people who have the unique URL to your Restricted Forms library, which will look something like


What do I do if I can’t find the answer to my problem? 2017-03-24T11:29:23+00:00

We are happy to help!  Please email us on